北京搜诺思科技上海分公司2016招聘公告

一、公司简介
　　Sonos (www.sonos.com) Key Point：wifi音响，高保真音效，在线音乐库，多房间同步是一家立足于创新型消费电子产品的美资企业，是全球无线多房间音乐系统的创造者，是互联网时代无线音乐家庭生活方式的引领者;SONOS无限多房间音乐系统是全新的互联网技术、消费电子体验和传统音响技术的最完美的结合。
　　SONOS于2010年11月2日，在北京召开了隆重的SONOS品牌进入中国的发布会，标志着SONOS正式进入中国市场，SONOS中国公司开始全面运营。

　　二、招聘职位
　　Talent Experience Specialist-招聘助理(北京总部，人力资源部)
　　工作地点：北京
　　有效日期：2016年03月12日
　　招聘人数：多人
　　职位性质：全职
　　职位描述：
　　Talent Experience Specialist
　　Location: Beijing
　　The Talent Experience Specialist (TES) facilitates a variety of executive recruitment activities to advance Sonos hiring capability. The TES is an essential role in Sonos hiring and serves as an important contact for potential candidates and agencies.
　　The ideal person for this role is a self-starter, who is very organized, and possesses excellent written and verbal communication skills. You will be the support hub for 1-2 Recruiters at Sonos, interacting with Sonos hiring managers, candidates and outside parties from around the world.
　　The TES is individually and collectively responsible for the achievement of company goals relating to candidate experience and candidate satisfaction.
　　Key Responsibilities:
　　* Primary responsibility to ensure the highest possible quality experience to candidates and agencies.
　　* Complex calendar management; develops interview schedules, logistics, planning and makes travel arrangements entailing extensive international travel and accommodation requests.
　　* Coordinate special projects/events from time to time, including calendaring, booking hotels & conference rooms, organizing attendees and agendas, and arranging food.
　　* Oversees the execution of the interview plan as directed by the Recruiter and Hiring Manager.
　　* Effectively partner with Recruiters, Hiring Managers and Sonos colleagues participating in interviews.
　　* Works at promoting Sonos’ company image and integrate the Sonos mission and culture into all global executive recruitment activities.
　　* Develop and distribute reports relating to Sonos’ Executive recruitment activity.
　　* Drive innovation in executive recruiting around quality of the candidate and hiring manager experience.
　　* Ensures accuracy in the data input to all of Sonos’ recruitment and human resource systems (ATS, Talent CRM, HRIS)
　　Qualifications:
　　* Bachelor degree.
　　* 1-3 years of experience in a support role or actual client facing customer service/ hospitality, preferably where the customer or client experience is a primary focus.
　　* Detail oriented, track record in interacting with planning events/social events and experienced in complicated calendar management.
　　* Basic working knowledge with MS Office particularly on Outlook, Excel and PowerPoint.
　　* Experience with various travel sites and programs, preferably American Express Travel Services is a plus
　　* Good personal communication skills, great gatekeeping skills with an ability to politely say ‘no’ to people (transparent with respect)
　　* Impeccable ethics and integrity with a maniacally attention to detail.
　　* Good verbal and written communication skills in Chinese and English.
　　* Strong service orientation.

　　在线客服/技术支持工程师(北京总部，市场部)
　　工作地点：北京
　　有效日期：2016年03月12日
　　招聘人数：多人
　　职位性质：全职
　　职位描述：
　　职位所在地: 北京
　　工作经验: 1-5年
　　工作职责:
　　•快速学习和了解产品并成为产品专家，提供对电商客户的产品技术支持。
　　•负责Sonos产品的在线咨询解答，使用在线聊天工具或电话向客户提供迅速、准确、周到的服务。通过电话，旺旺，email，微信，QQ等工具为用户提供在线咨询解答和技术支持。包括产品售前和售后等问题的咨询和处理。
　　•负责客户关系管理及维护，要求具有较强的客户服务意识和良好的沟通能力，准确理解用户需求，并进行产品解答，包括产品特性，使用方法，配置方法，简单故障处理等。能够根据客户的不同需求，给出产品配置建议，最终促成销售。
　　•以提供的用户体验为终极目标，对用户提出的问题能够进行及时完整的解答。并准确记录到客户管理系统中。
　　岗位要求
　　•大专以上学历，计算机，网络，电子，通讯相关专业。
　　•一年以上在线或电话支持经验或在线客服经验。具有销售客户服务意识，良好的团队协作精神，能承受一定的工作压力。
　　•熟练使用电脑，熟悉阿里旺旺，QQ，等聊天工具，打字速度60个字/分钟以上。
　　•了解局域网技术原理，有一定的网络维护和计算机维护经验。
　　•能够独立工作，同时具有很好的团队合作能力。具有很好的学习能力，责任承担能力，主动，积极，结果导向。
　　•具有良好的服务意识和熟练的客户沟通技巧。
　　•熟悉热爱音响产品、无线数码产品，数码音乐产品者优先。
　　•具有Help-desk技术支持或者客户服务、呼叫中心经验者优先。
　　•英语沟通能力良好者优先。
　　•能适应排班工作。
　　工作时间：
　　在线支持工作，需要根据对外服务时间，进行排班和轮班。