2015年思科认证考试：210-060 CICD考试要点

210-060 CICD实施思科协作设备考试，考试时间为75分钟，有55-65道CCNA协作认证考题。该考试测试考生是否具备思科统一通信解决方案（UC）相关知识，包括网络管理员和终端用户界面，通话和移动功能，及思科UC解决方案支持方面等知识。

下列要点是可能会出现在210-060 CICD考试中的大纲。但是，其他相关要点也可能会在某次考试中出现。下面的大纲可能会在未提前通知的情况下发生改变，这是为了更好地反映考试内容及更加透明化。

1.0 Describe the Characteristics of a Cisco Unified Communications Solution（15%）
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signaling and media flows
1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices（24%）
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence（27%）
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System（10%）
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup

5.0 Provide End User Support（24%）
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications