苹果（中国）招聘移动设备专家

职位简介 想像一下你可以在这里有什么成就。在Apple, 伟大的想法可以很快转变为伟大的产品， 优质的服务和超凡的客户体验。带着你对工作的激情和奉献精神，你所能做到的绝对超乎 你想象。

工作描述 Apple在线商店客户服务中心正在寻找积极上进、个性外向、精通技术的人才通过电话支 持为Apple客户提供不同寻常客户体验。在Apple，我们推崇努力的工作，轻松的氛围和 不断的创新，而这些，只有通过不同背景的人才从不同的角度处理问题才能实现。我们相 信与客户的每次互动都是一次使客户愉悦、印象深刻，并参与其中和获得启发的机会。我 们专注于所有的小细节能够带来的巨大影响。

移动设备专家将帮助客户了解iOS系列产品（iPhone，iPad，和iPod）的功能和特性，根 据客户需求为客户推荐最合适产品，最终在完成交易的同时为客户提供世界一流的客户体 验。 每位移动设备专家将以出色决策力，判断力和沟通技巧通过电话回答客户关于产品 性能、购买选择、生成订单以及收到产品之后的所有问题。

理想的移动设备专家人选必须对Apple产品和技术有很大的热情，并且了解移动终端市场 科技发展的方向、主要竞争品牌以及运营商套餐计划，能够快速有效的为客户提供的 产品购买建议。 有在快节奏电子商务领域工作经验者优先考虑。

工作范围 . 熟悉Apple产品，成为移动设备平台、产品特性和相关配件方面的专家 . 了解Apple的数字生活理念以及移动设备该如何融入 . 能热情地展示Apple产品的创新性能和优质服务 . 为客户提供全面的咨询、和个性化的解决方案和建议 . 独立工作能力 . 能化繁为简，并能根据客户技术水平调整沟通方式，最终提供的解决方案和的客户体验 . 当管理多个系统和应用程序时能同时执行多项任务 . 通过发挥积极有效的解决问题能力，提供提供以客户为中心的解决方案 . 能接受7天轮班制的灵活工作时间

能力和经验： . 专注客户，注重细节 . 出色的沟通技巧 . 优秀的口头和书面沟通技巧 . 必须有较强的组织能力，能同时处理多项任务 . 有呼叫中心和移动设备销售服务经验者优先。 . 有高科技产品销售或客户服务经验者优先 . 注重销售成绩， 有很强的动力和决心 . 能适应和灵活对待高速发展的科技，流程和环境 . 能适应工作上的多变性 . 会同时使用Mac 和PC ==================== Mobile Agents

1 Job Number: 20421993Shanghai, Shanghai, ChinaPosted: Nov. 2, 2012Weekly Hours: 40Home Office: NoPreferred Candidate Identified: NoCompany: Apple Inc.GL Site/Dept Name: 0183/3906Hiring Manager: Pequignot, BillRecruiter: Liu, JoannaShift: FT Salaried WebTCEmployment Type: StandardHigh Job Title: Mobility Specialist

Job Summary Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.

Key Qualifications ■ See below

Description At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact. The Mobility Specialist will educate customers on features and functionality of iOS driven products (iPhone, iPad, and iPod touch), translate use cases into customer recommendations, review carrier and data plan options and, ultimately, complete the transaction with the customer while providing a worldclass customer experience. Each Mobility Specialist will utilize excellent decision-making, judgment and communication skills to respond to calls from customers regarding products, carrier selection, data plans, placing the order to what to expect once the customers receives their Apple product. The ideal candidate must be passionate about Apple products, technology and understand the mobile market including a point of view on where technology is headed, who are the key players, data and rate plan use cases and how to effectively and efficiently provide our customers with an objective recommendation. Previous experience working in a fast-paced B2C/B2B ecommerce environment is a plus.

Responsibilities: Learn about Apple products and become an expert on the Mobile platform, product features and related accessories; Understand Apple’s Digital Lifestyle strategy and how Mobile devices fit into this strategy; Ability to passionately present the feature rich capabilities of Apples innovative products and service offerings; Provide consultative, impartial solution recommendations to the customer Ability to work independently; Capacity to understand simple to complex issue, adapting to a variety of customer skill levels to ultimately provide a positive customer experience; Exercise multi-tasking skills when managing multiple systems and applications; Proactively utilize strong problem solving skills in order to deliver customer focused solutions; Flexibility to work varied shifts on a 7-day schedule.

Education Skills and Experience: • Customer focused, detail-oriented individual; • Exceptional interpersonal skills required; • Demonstrates strong verbal and written communication skills; • Must have strong organizational skills and the ability to multi-task; • Contact center and mobile experience preferred, including plan expertise; • Experience in high tech sales or customer service a plus; • Driver for sales results, demonstrating a high degree of drive and determination; • Adaptive and flexible to changing technologies, process and environments; • Comfortable working with ambiguity; • Experience with both Mac & PC;